Hire an ERA Automated Payment Posting Program
Hire an ERA Automated Payment Posting program to take the drudgery out of manual posting payments, add iron clad accuracy and provide a fraud-proof process for receiving and posting insurance payments. These are a few of the many features and functions provided by a good ERA Automated Posting program. There are many others. I'll discuss three in this article.
1. Does your office have multiple visits by the same patient, on the same day and for the same procedure? Can your ERA Auto Poster handle them correctly? Do you have the option to turn the feature on or off?
2. How about visits billed by units, counseling visits, physical therapy visits and others. Do you have to look for and then adjust the entries made by your ERA Auto Poster? If so, you may want to consider looking around.
3. Another favorite is dropped Modifier Codes. The insurance company assumes they do not need the modifier and it gets dropped during their processing. When the ANSII 835 is prepared to return to the provider, the modifier is not replaced. In some cases this does not matter to the billing department. In some situations it matters a great deal. You need the option to turn on and off a feature that will ignore or require a match on the Modifier Code.
There are ERA Posting programs available which provide these features and many more. When used effectively they eliminate the manual labor and leave you with the "brain" work, which is what you are best at. I suggest you outsource the manual labor to your computer but keep the "thinking" work for your team.
And what is the "brain" work? Part of it is the important work of collections that requires talent to handle it well. This may be dealing with patients who are slow to pay or don't want to pay at all. It may be dealing with insurance companies who delay payments, lose claims, change claim information and deny claims for a wide variety of reasons.
If you or your staff is busy posting manually or using a "less than effective" auto posting program, they cannot be doing the other work which also needs doing but which cannot be outsourced to a computer.
Intuitive investigation and persuasive negotiation are two tasks the computer does not do well. Hire a good ERA Auto Posting program. Give your experienced and talented staff real work. They and you will enjoy working, find it more rewarding and make significant improvements in cash flow and profitability. Not to mention a more pleasant working environment for everyone including patients.
The last thing you want your staff doing is following up on an Electronic Substitute Billing Clerk that is not doing its job.
KW Norris is an IT professional, consultant and Sales Executive. KW works with medical clinics and medical software vendors to provide the best technology solutions available to improve quality and efficiency in the medical office. If you need a technology solution, KW can help you find it. Free Offer: Mention this article and get ERAConnect free for two months.
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